Policies

1. IntroductionHOUSEVERA PROPERTY (“we,” “our,” “us,” or “the Business”) respects the privacy of individuals who visit our website, contact us, submit property enquiries, or use our real-estate-related services.This Privacy Policy explains how HOUSEVERA PROPERTY may collect, receive, use, store, disclose, and protect personal information in connection with our website, property enquiries, customer service, and business communications.Our business contact address is Ground Floor Shop, No. 21, Swaraj Complex, Wadgaonsheri Gaonthan, Wadgaon Sheri, Pune, Maharashtra – 411014, India.This Policy applies to information collected through our website, telephone, email, WhatsApp, RCS, and other business communication channels that we operate or use.It should be read together with any specific notice displayed when you submit information or request a particular service.HOUSEVERA PROPERTY aims to handle personal information transparently and responsibly, in accordance with applicable Indian law and relevant platform requirements.India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 establish a framework for digital personal data processing, with commencement dates that may differ across provisions. Our practices and this Policy must be applied in accordance with the provisions in force at the relevant time.India Code+2

2. Information We CollectThe information we collect depends on how you interact with HOUSEVERA PROPERTY and the services you request.
User and Contact InformationWe may collect information such as:Name.Mobile or telephone number.Email address.Preferred method of communication.City, locality, or general property-search location.Property preferences and enquiry details.Information you voluntarily include in messages or forms.If you contact us on behalf of a company, property owner, or another person, we may receive your business contact details and information about your role or authority.
2.2 Property Enquiry InformationWhen you request property information, we may collect details reasonably necessary to respond, such as:Whether you are interested in buying, selling, renting, or leasing.Preferred property type.Preferred locality or location.Indicative budget or rental range.Number of rooms, size, or other requirements.Preferred time for a property visit.Details of a property you own or wish to enquire about.Please avoid submitting unnecessary sensitive personal information or confidential documents through general enquiry forms.
2.3 Device and Technical InformationWhen you visit our website, certain technical information may be collected automatically, depending on the website configuration and tools used.This may include:Internet Protocol (IP) address.Browser type and version.Device and operating-system information.Website pages viewed.Approximate usage timestamps.Referring website or webpage.Technical logs and diagnostic information.We use such information, where available and appropriate, to maintain website functionality, improve performance, troubleshoot errors, and help protect against misuse.
2.4 Cookies and Similar TechnologiesOur website may use cookies or similar technologies to remember preferences, maintain essential functionality, measure website performance, or support security.The actual cookies used depend on the website’s hosting, plugins, analytics tools, and other integrations.Further information is provided in the Cookies section below.
2.5 Message and Communication DataIf you communicate with HOUSEVERA PROPERTY through telephone, email, WhatsApp, RCS, or website forms, we may process information contained in those communications.This may include:Your phone number or email address.The contents of your enquiry.Messages you send to us.Our responses.Enquiry timestamps and communication status.Appointment details.Consent and opt-out records.Relevant customer-service notes.We do not claim to collect every item of metadata that a messaging platform or telecom operator may hold. Such third parties may independently process information under their own policies.
2.6 Documents and Transaction InformationWhere necessary for a specific property-related service, you may provide documents or information relating to ownership, identity, authorization, or a proposed transaction.We will seek only information reasonably relevant to the stated purpose and applicable legal requirements.Please do not send identity documents, financial records, or other sensitive material unless it is genuinely required and you have been provided with appropriate instructions.

3. Purpose of Data CollectionHOUSEVERA PROPERTY collects and processes personal information for specific and legitimate business purposes, which may include:Responding to property enquiries.Understanding your property preferences.Providing requested property information.Coordinating property visits or appointments.Communicating with relevant property owners or authorized representatives.Managing customer relationships and service requests.Maintaining records of consent and communication preferences.Processing payments or service-related administration where applicable.Detecting and preventing fraud, spam, and unauthorized activity.Maintaining website security and technical performance.Meeting applicable legal, regulatory, accounting, or recordkeeping requirements.Improving the quality and relevance of our services.We will not knowingly use personal information for a materially unrelated purpose without an appropriate lawful basis and, where required, additional notice or consent.

4. Consent for WhatsApp and RCS Data ProcessingHOUSEVERA PROPERTY may use WhatsApp Business services, including the WhatsApp Business Platform or Official API where configured, and RCS messaging services to communicate with customers.
4.1 How Contact Details May Be ObtainedWe may receive your contact details when you:Submit a property enquiry form.Call or email our business.Initiate a WhatsApp conversation.Request an appointment or callback.Provide your number for a specific property-related service.Otherwise lawfully provide your information to us.
4.2 Purpose of MessagingYour contact details may be used to respond to your request, provide relevant property information, coordinate appointments, and communicate about an existing enquiry or service.Promotional messages, advertising campaigns, and recurring marketing communications will be sent only where permitted by applicable law and the relevant messaging platform’s requirements.Providing a phone number for one enquiry does not automatically mean that you agree to receive unrelated promotional messages indefinitely.
4.3 Consent and Opt-OutWhere consent is required, HOUSEVERA PROPERTY will obtain it through an appropriate method, such as a clearly worded checkbox, affirmative response, or other permitted mechanism.You may withdraw marketing consent or request that promotional messages stop by:Replying “STOP” or another clearly recognized opt-out instruction where supported.Using an unsubscribe mechanism provided in the message.Contacting us by email or telephone.We will take reasonable steps to record and respect your preferences.Withdrawal of marketing consent will not necessarily prevent communications that are strictly necessary to complete a service you have requested or to meet a legal obligation, where such communications are otherwise permitted.
4.4 Platform RequirementsWe intend to use WhatsApp and RCS in accordance with applicable platform and provider rules, including requirements concerning consent, message categories, approved templates where applicable, opt-outs, and prohibited messaging practices.The availability of particular features depends on the platform, telecom operator, messaging provider, and technical configuration.

5. Legal Basis for ProcessingHOUSEVERA PROPERTY will process personal information only where an applicable legal basis permits it.Depending on the circumstances and the provisions in force, this may include:Consent: Where you have given valid consent for a specified purpose.Voluntary provision for a requested purpose: Where applicable law permits processing connected with information you voluntarily provide for a specified purpose.Contractual or pre-contractual necessity: Where processing is necessary to respond to a request or perform an arrangement with you, to the extent permitted by applicable law.Legal obligations: Where information must be processed or retained to comply with law.Permitted legitimate or other lawful uses: Where expressly authorized by applicable legislation.The applicable basis will depend on the particular processing activity. We do not treat consent as a blanket authorization for every possible use of personal information.The DPDP Act contains provisions governing consent, certain legitimate uses, data fiduciary obligations, and individual rights. Its specific requirements apply according to the relevant commencement notifications and circumstances.India Code+2

6. How We Use Collected DataWe may use personal information for the following operational purposes.
6.1 Enquiry ManagementTo review your enquiry, identify relevant property information, contact you with a response, and maintain records necessary to manage the request.
6.2 Customer CommunicationTo communicate about requested property details, appointments, service updates, relevant documentation, or customer support.
6.3 Property CoordinationWhere appropriate and lawful, to share relevant enquiry details with a property owner, authorized representative, or other party involved in addressing your request.We aim to limit such sharing to information reasonably necessary for the stated purpose.
6.4 Website AdministrationTo maintain website functionality, understand technical errors, monitor security, and improve user experience.
6.5 Business RecordsTo maintain records of enquiries, service arrangements, invoices, consent, complaints, and other information required for ordinary business administration or legal compliance.
6.6 MarketingWhere permitted and appropriately authorized, to send information about relevant properties, services, or business updates.You may opt out of promotional communications. Opting out will not affect the lawfulness of processing already carried out before the withdrawal.
6.7 Fraud Prevention and Legal ComplianceTo investigate suspected fraud, misuse, unauthorized access, or other unlawful activity and to respond to valid legal requests.

7. Data Retention and DeletionHOUSEVERA PROPERTY will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.Retention periods may depend on:The nature of your enquiry.Whether a transaction or service remains active.Whether an appointment or payment needs to be administered.Applicable accounting or recordkeeping obligations.The need to address disputes or protect legal rights.Security, fraud-prevention, and operational requirements.We do not promise a single fixed retention period for every category of information because different records may require different treatment.When personal information is no longer required for a lawful purpose, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law and legitimate retention requirements.Where technically feasible and appropriate, deletion requests will be communicated to relevant service providers or processors, subject to their legal obligations and technical capabilities.Backup copies may persist for a limited period through ordinary backup cycles, and information may be retained where required by law.

8. Data Sharing with Third PartiesHOUSEVERA PROPERTY does not intend to sell personal information as a standalone commercial product.We may share relevant information with third parties where necessary for the purposes described in this Policy, where permitted by law, or where you have authorized the sharing.
8.1 Property Owners and RepresentativesIf you enquire about a particular property, we may share relevant contact or enquiry details with the owner, landlord, developer, or authorized representative to facilitate a response, visit, or transaction.We will aim to limit the information shared to what is reasonably necessary.
8.2 Meta and WhatsAppIf you communicate through WhatsApp, relevant message and contact information may be processed by WhatsApp and its associated service providers under their own terms and privacy policies.Where HOUSEVERA PROPERTY uses a WhatsApp Business Platform provider, that provider may process information necessary to deliver and manage business messaging.
8.3 Google ServicesDepending on our actual website configuration, we may use Google services such as website analytics, maps, email, or cloud-related tools.If such services are enabled, relevant technical or user-provided information may be processed by Google in accordance with the applicable service configuration and privacy terms.We do not represent that every Google service is currently installed or used by HOUSEVERA PROPERTY.
8.4 Telecom Operators and RCS ProvidersWhere RCS or other telecom-based messaging is used, relevant information may be processed by telecom operators, messaging aggregators, and service providers involved in message transmission.These parties may process information under their own legal obligations and privacy practices.
8.5 Professional and Operational Service ProvidersWe may share information with authorized technology providers, website hosting providers, IT support, professional advisers, payment processors, or other service providers where reasonably necessary.Where appropriate, we will seek contractual or other safeguards for information processed on our behalf.
8.6 Legal and Regulatory DisclosuresInformation may be disclosed where required by law, court order, lawful government request, or where reasonably necessary to establish, exercise, or defend legal claims.

9. Security Measures and EncryptionHOUSEVERA PROPERTY takes reasonable steps appropriate to the nature of the information and our actual systems to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.Depending on the systems used, safeguards may include:Access restrictions for business accounts.Password and account-security practices.Secure website connections where supported.Limiting access to personal information to those who need it.Reasonable device and system security.Review of relevant service-provider safeguards.Secure handling and disposal of records.We do not claim that every system or communication channel uses end-to-end encryption under our control. Encryption practices depend on the website, device, messaging platform, and service provider involved.No online transmission or storage system can be guaranteed to be completely secure. If a security incident occurs, HOUSEVERA PROPERTY will take appropriate steps consistent with applicable law and the circumstances.

10. Cookies and Tracking TechnologiesOur website may use cookies, pixels, analytics tags, or similar technologies, depending on the tools installed.These technologies may serve purposes such as:Essential website operation.Security and fraud prevention.Remembering user preferences.Understanding website traffic and performance.Measuring the effectiveness of website features.Supporting embedded third-party content.Some cookies may be placed by third-party services integrated into the website.You may be able to control cookies through your browser settings. Blocking certain cookies may affect website functionality.Where required by applicable law, we will provide appropriate notice and obtain consent for non-essential cookies or tracking technologies.The actual cookies, providers, purposes, and retention periods should be reviewed against the website’s live configuration before publication of a final cookie disclosure.

11. Data Transfer and StorageHOUSEVERA PROPERTY is based in Pune, Maharashtra, India.We aim to manage business records in a manner appropriate to our operations. However, we do not guarantee that all personal information is stored exclusively on servers physically located in India.Third-party platforms and technology providers, including messaging, hosting, analytics, and cloud service providers, may process or store information in other jurisdictions depending on their infrastructure and applicable arrangements.Any transfer or processing outside India will be subject to applicable law, relevant government restrictions, and the terms governing the service involved.Where applicable, we will take reasonable steps to ensure that information is handled with appropriate safeguards.

12. User Rights: Access, Correction, and DeletionSubject to applicable law and the provisions in force, individuals may have rights concerning their personal information.These may include the ability to:Request information about personal data processed by HOUSEVERA PROPERTY.Request correction of inaccurate or incomplete information.Request updating of relevant contact details.Request deletion of personal information where legally available.Withdraw consent where processing is based on consent.Raise a grievance concerning the handling of personal information.Nominate another individual where a relevant statutory right applies.The availability and scope of these rights depend on the applicable legal provisions, the nature of the information, and any lawful retention requirements.How to Submit a RequestYou may contact HOUSEVERA PROPERTY using the email address or telephone number provided below.Please identify the request you wish to make and provide enough information for us to locate the relevant records. We may request reasonable verification to protect against unauthorized disclosure or deletion.We will review requests and respond in accordance with applicable legal requirements and reasonable operational procedures.We may be unable to delete information that must be retained to comply with law, resolve a dispute, or fulfil a valid existing obligation. Where appropriate, we will explain the reason.

13. Policy for ChildrenHOUSEVERA PROPERTY’s website and ordinary property enquiry services are intended for individuals legally capable of making the relevant enquiries and arrangements.We do not knowingly seek to collect children’s personal data for independent marketing or unrelated commercial profiling.Where a property-related matter lawfully involves a minor, information should be provided by a parent, lawful guardian, or other duly authorized representative, as appropriate.If we become aware that personal information has been submitted by a child in circumstances where its collection was not appropriate, we will review the matter and take reasonable steps consistent with applicable law.The DPDP Act defines a child as an individual who has not completed 18 years of age and contains specific provisions concerning children’s personal data, subject to the Act’s applicable commencement and requirements.India Code+1

14. Third-Party Websites and ServicesOur website may contain links to external websites, property portals, maps, payment services, social media platforms, or messaging services.When you access those services, their own privacy policies and terms may apply.HOUSEVERA PROPERTY does not control all third-party data practices and cannot guarantee the privacy or security of information you independently submit to them.We encourage users to review the relevant third-party policies before providing personal information or using external services.

15. Data Accuracy and Your ResponsibilitiesWe request that users provide accurate and current information when contacting HOUSEVERA PROPERTY.If your mobile number, email address, property requirements, or other relevant information changes, please inform us where the change affects an active enquiry or service.Please do not provide another person’s personal information unless you have appropriate authority or another lawful basis to do so.Users should avoid sending unnecessary identity documents, bank information, passwords, or other confidential material through ordinary email or messaging channels.

16. Marketing Preferences and Opt-OutHOUSEVERA PROPERTY may send relevant promotional communications only where permitted by applicable law and the relevant communication platform’s requirements.You may request that promotional messages stop by contacting us or using an available unsubscribe mechanism.We will take reasonable steps to record your preference and prevent future promotional communications covered by the opt-out.Where a message is necessary to respond to an active enquiry, fulfil a requested service, or comply with law, we may continue that limited communication where legally permitted.

17. Updates to This Privacy PolicyWe may revise this Privacy Policy to reflect changes in our business, website technology, communication channels, service providers, or applicable legal requirements.The revised Policy will be published on the relevant website page with an updated effective date.If a change materially affects how we process personal information or requires additional consent, we will take appropriate steps to provide notice or obtain consent where required.We encourage users to review this page periodically.

18. Governing Law (India)This Privacy Policy is governed by the laws of India, including applicable data-protection and information-technology laws and rules, as amended or brought into force from time to time.Subject to mandatory statutory rights and the jurisdiction of relevant authorities, courts, or tribunals, disputes relating to this Policy may be brought before competent forums having jurisdiction in Pune, Maharashtra.Nothing in this Policy is intended to limit a right or remedy that cannot lawfully be excluded.

19. Contact Information and Privacy GrievancesFor questions about this Privacy Policy, requests concerning personal information, consent withdrawal, or privacy-related complaints, please contact:HOUSEVERA PROPERTYEmail: vidaygw50@gmail.comContact Number: +91 9175509631Business Address: Ground Floor Shop, No. 21, Swaraj Complex, Wadgaonsheri Gaonthan, Wadgaon Sheri, Pune, Maharashtra – 411014, India.Please use the subject line “Privacy Request – HOUSEVERA PROPERTY” where possible, and describe your concern clearly.We will review and respond to your request in accordance with applicable law and reasonable verification procedures.