1. IntroductionWelcome to HOUSEVERA PROPERTY (“HOUSEVERA PROPERTY,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern access to and use of our website, digital communication channels, property-related information, enquiry facilities, and other services made available by HOUSEVERA PROPERTY.HOUSEVERA PROPERTY operates from Ground Floor Shop, No. 21, Swaraj Complex, Wadgaonsheri Gaonthan, Wadgaon Sheri, Pune, Maharashtra – 411014, India.Our website and communication channels may enable users to enquire about properties, request information, discuss property requirements, arrange visits, and communicate with our representatives. The actual services available may depend on the property, transaction, and arrangement agreed with the relevant parties.These Terms are intended to establish a clear understanding between HOUSEVERA PROPERTY and individuals who access or use our services, including prospective buyers, sellers, tenants, landlords, property owners, and other visitors.Please read these Terms carefully before using our website or submitting an enquiry. If you do not agree with these Terms, you should discontinue use of the relevant services.
2. DefinitionsFor the purposes of these Terms:“Business” means HOUSEVERA PROPERTY.“Website” means the official website operated by or for HOUSEVERA PROPERTY, including its pages, forms, and associated features.“User,” “you,” or “your” means any person who visits our website, contacts us, submits an enquiry, or uses our services.“Property” means any residential, commercial, land, or other real estate property discussed, advertised, or facilitated through our services.“Services” means property-related information, enquiry handling, communication, introductions, coordination, and other services actually offered by HOUSEVERA PROPERTY.“Communication Channels” means telephone, email, WhatsApp, RCS, website forms, and other channels through which we communicate.“Third Party” means any person or organization other than HOUSEVERA PROPERTY and the user concerned.“Property Owner” means a person or entity claiming ownership of, or authority to deal with, a property.“Transaction” means a proposed or completed purchase, sale, lease, rental, or other property-related arrangement.
3. Acceptance of TermsBy accessing our website, submitting a form, contacting HOUSEVERA PROPERTY, requesting property information, or using our services, you acknowledge that you have read and understood these Terms.Where the law requires affirmative consent, we will seek that consent through an appropriate mechanism. Merely visiting a public webpage does not necessarily constitute consent to unrelated marketing communications.If you act on behalf of a company, property owner, family member, or other person, you represent that you have the authority to make the relevant enquiry or provide the information you submit.Any separate written agreement, booking document, brokerage agreement, lease, sale agreement, or other signed contract may contain additional terms. Where legally valid and applicable, the specific agreement will govern the transaction to the extent of any inconsistency with these general website Terms.
4. Description of ServicesHOUSEVERA PROPERTY may provide real-estate-related services, depending on the arrangements actually offered, including:Sharing information about properties available for consideration.Receiving and responding to property purchase, sale, rental, or leasing enquiries.Collecting property preferences such as location, budget, size, and intended use.Coordinating communication between prospective customers and property owners or authorized representatives.Arranging property visits, subject to availability and permission.Providing general information about property features, location, pricing, and transaction processes.Sending enquiry acknowledgements, appointment confirmations, and relevant follow-up communications.The availability of a service may change without notice, subject to applicable law and existing contractual obligations.HOUSEVERA PROPERTY does not represent that every property displayed or discussed is owned by us. We may communicate information received from property owners, developers, agents, or other sources. The legal role of HOUSEVERA PROPERTY in any particular transaction must be determined from the actual arrangement and applicable law.Unless expressly agreed in writing, our website is not a substitute for independent legal, financial, tax, engineering, architectural, or property-title advice.
5. EligibilityYou may use our website and services only if you are legally capable of entering into the relevant arrangement under applicable law.Individuals below the age of 18 must not independently enter into binding property transactions through our website. Where a minor is involved in a lawful property-related matter, the relevant parent, lawful guardian, or authorized representative must act in accordance with applicable law.Users must provide accurate information about their identity and their authority to make an enquiry or transaction.HOUSEVERA PROPERTY may decline, suspend, or discontinue a service where doing so is reasonably necessary to comply with law, prevent misuse, protect users, or address suspected fraud.
6. Account RegistrationSome services may be available without registration. If HOUSEVERA PROPERTY introduces accounts, profiles, or customer portals, users may be required to provide information such as their name, mobile number, email address, or other details reasonably necessary for the service.You agree to:Provide complete and accurate information.Keep your contact information updated.Protect any login credentials issued to you.Notify us promptly if you suspect unauthorized access.Avoid impersonating another person or creating an account using false information.You are responsible for activities carried out through credentials under your control, except to the extent applicable law provides otherwise.HOUSEVERA PROPERTY may verify information where reasonably necessary for security, fraud prevention, or transaction administration.We do not guarantee that account registration or identity verification establishes ownership of a property, financial capacity, or legal authority to complete a transaction.
7. User ResponsibilitiesUsers must use HOUSEVERA PROPERTY’s website and services lawfully and responsibly.You agree not to:Submit false, misleading, fraudulent, or materially incomplete information.Misrepresent your identity, ownership, agency, or authority.Use our communication channels to harass, threaten, defraud, or deceive others.Upload malicious code or attempt unauthorized access to our systems.Scrape, copy, or systematically collect website information in violation of law or our rights.Use contact details obtained through our services for unsolicited bulk messaging.Publish another person’s private information without proper authority.Misrepresent property availability, pricing, ownership, approvals, or legal status.Use our services for money laundering, fraud, unlawful discrimination, or other prohibited activities.Interfere with the operation, security, or availability of our website.Users are responsible for checking the accuracy of information they submit and for ensuring that documents they provide are authentic and lawfully shared.
8. Property Information and VerificationProperty descriptions, photographs, floor plans, dimensions, availability, pricing, amenities, location details, and other information may be obtained from property owners, developers, agents, or other sources.Although HOUSEVERA PROPERTY may take reasonable steps to communicate information accurately, property details can change and may contain errors, omissions, or outdated information.Unless expressly confirmed in a written agreement, information displayed on our website should be treated as indicative and subject to verification.Before making a financial commitment, users should independently verify, as applicable:The identity and authority of the seller, landlord, developer, or agent.Ownership and title documents.Encumbrances, disputes, and relevant restrictions.Applicable approvals, permissions, and registrations.Property dimensions, boundaries, condition, and permitted use.Charges, taxes, maintenance obligations, and other costs.Availability and the final commercial terms.HOUSEVERA PROPERTY does not guarantee a property’s title, construction quality, investment performance, legal status, or future market value merely because information has been shared through our channels.
9. Property Visits and AppointmentsProperty visits may be arranged subject to the availability of the property, permission from the owner or authorized representative, and mutually agreed timing.An appointment request does not guarantee access to a property. Users must follow reasonable safety instructions and any access requirements communicated before or during a visit.Users must not enter private property without permission, damage property, interfere with occupants, or record or distribute images of individuals or private spaces without appropriate authorization.HOUSEVERA PROPERTY may reschedule or cancel a visit where circumstances require it. We will make reasonable efforts to communicate relevant changes using the contact information provided.
10. Payment and Billing TermsAny service fees, brokerage charges, consultation fees, booking amounts, or other charges payable to HOUSEVERA PROPERTY will be communicated through the relevant quotation, invoice, written agreement, or other applicable transaction document.Unless expressly agreed otherwise:No fee is payable solely because a person visits a public webpage.A property enquiry does not automatically create a brokerage or service-fee obligation.The amount, payment schedule, applicable taxes, and conditions of any fee must be established before the relevant payment becomes due.Users should obtain a receipt or other appropriate payment confirmation.Payments should be made only through authorized payment methods communicated by HOUSEVERA PROPERTY.Property purchase consideration, rent, security deposits, maintenance charges, stamp duty, registration fees, taxes, and other transaction-related amounts may be payable to property owners, developers, government authorities, or other parties. Their treatment depends on the relevant agreement and applicable law.Users should verify the recipient and purpose of any payment before transferring funds. HOUSEVERA PROPERTY will not knowingly request payment through a fraudulent or impersonated account.Any refund, cancellation, or adjustment will be governed by the applicable written agreement, disclosed payment terms, and mandatory legal requirements.
11. Subscription Renewal and TerminationHOUSEVERA PROPERTY’s ordinary property enquiry services are not necessarily subscription-based. If a paid subscription, recurring service, membership, or recurring communication service is introduced, its price, billing frequency, renewal process, cancellation method, and termination conditions will be disclosed before enrolment.Where automatic renewal applies, users will be informed of the applicable renewal terms before agreeing to them.Users may cancel a subscription using the method communicated in the applicable agreement. Cancellation will take effect in accordance with those terms and applicable law.HOUSEVERA PROPERTY may suspend or terminate access to a service where there is a material breach of these Terms, suspected fraud, unlawful activity, security risk, non-payment of an amount properly due, or discontinuation of the service.Termination does not automatically cancel independent property agreements or remove obligations that have already accrued.
12. Use of WhatsApp Official API and RCSHOUSEVERA PROPERTY may use WhatsApp Business services, including the WhatsApp Business Platform or Official API where properly configured, and Rich Communication Services (“RCS”) through supported service providers.These channels may be used for relevant business communications, such as:Acknowledging property enquiries.Responding to customer requests.Sharing requested property information.Confirming appointments or visits.Providing transaction-related updates.Sending promotional communications where appropriate consent and applicable platform requirements are satisfied.By providing a mobile number or contacting HOUSEVERA PROPERTY through WhatsApp or RCS, you authorize communications reasonably related to the enquiry or service you initiated. This does not automatically constitute consent to all future promotional messaging.Where required, separate consent will be requested for marketing or recurring promotional communications.HOUSEVERA PROPERTY will use these channels in accordance with applicable law and the relevant platform and provider policies, including requirements relating to consent, message templates, opt-outs, prohibited content, and permitted use.WhatsApp and RCS services are operated by third parties. Their availability, delivery, features, privacy practices, and technical requirements may be subject to their own terms and policies.
13. Message Delivery and Compliance PolicyHOUSEVERA PROPERTY aims to communicate with users in a lawful, transparent, and respectful manner.We will take reasonable steps to ensure that messages sent through our business communication channels are relevant to the purpose for which contact details were collected.We will not knowingly use these channels to send fraudulent messages, impersonate government authorities, distribute unlawful content, or engage in deceptive practices.Users may be able to opt out of promotional messages by replying with a clear request such as “STOP,” using an available unsubscribe mechanism, or contacting us directly.We will take reasonable steps to process opt-out requests and suppress future promotional communications, subject to technical limitations and legally necessary communications.Transactional or service-related messages may continue where necessary to fulfil an existing request, comply with law, or protect legitimate rights, provided such communications are otherwise lawful and appropriate.We do not guarantee message delivery, read receipts, uninterrupted availability, or immediate processing of every communication. Delivery may be affected by network coverage, device settings, carrier restrictions, platform rules, and third-party service availability.
14. Intellectual Property RightsUnless otherwise stated, content created or supplied by HOUSEVERA PROPERTY for its website and business communications—including text, branding, logos, designs, graphics, and original materials—is owned by or lawfully used by HOUSEVERA PROPERTY or its licensors.Users may access and use such content for personal, non-commercial evaluation of the relevant services.You must not reproduce, distribute, modify, commercially exploit, or publicly display our protected content without prior permission, except where permitted by law.Property photographs, trademarks, floor plans, and other third-party materials may belong to their respective owners. Their appearance on our website does not transfer ownership or grant unrestricted reuse rights.Users retain rights in content they lawfully submit, subject to the limited permissions necessary for us to receive, process, display, and use that content to respond to their requests or provide the relevant service.
15. ConfidentialityHOUSEVERA PROPERTY will treat non-public customer information with reasonable care and use it for legitimate business purposes, subject to our Privacy Policy and applicable law.Users must not disclose confidential information received from HOUSEVERA PROPERTY or another party without authorization, except where disclosure is legally required or otherwise permitted.Property enquiries may involve communication with owners, agents, developers, or service providers. Information necessary to respond to an enquiry may be shared with relevant parties where permitted by law and consistent with the applicable privacy notice and consent.Confidentiality obligations do not apply to information that is lawfully public, independently developed, already known without restriction, or required to be disclosed by law.
16. Third-Party Services and LinksOur website or communications may contain links or references to third-party websites, payment providers, mapping services, messaging platforms, property portals, or other services.These third parties operate independently and may have their own terms, privacy policies, and security practices.HOUSEVERA PROPERTY does not control all third-party systems and is not responsible for their independent content, availability, or conduct, except where liability cannot lawfully be excluded.Users should review third-party terms before submitting information or making payments through external services.
17. Disclaimer of WarrantiesTo the extent permitted by applicable law, our website and general information services are provided on an “as available” basis.HOUSEVERA PROPERTY does not warrant that:The website will operate without interruption or technical errors.All property information will always be current or complete.Every property enquiry will result in a visit or transaction.A particular property will remain available at a quoted price.Any property will achieve a specific rental yield, appreciation, or investment return.Third-party communication services will always deliver messages.Nothing in these Terms excludes a warranty, representation, or consumer right that cannot legally be excluded or restricted.Users should obtain independent professional advice where a property decision requires legal, financial, technical, or tax assessment.
18. Limitation of LiabilityTo the extent permitted by applicable law, HOUSEVERA PROPERTY will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or general information services, including loss of anticipated profits, business opportunities, or data, where such exclusion is legally permissible.This clause does not exclude or limit liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.Where a claim arises from a specific paid service, the applicable written agreement and mandatory law will determine the extent of any lawful limitation.HOUSEVERA PROPERTY does not assume responsibility for independent representations or acts of property owners, developers, agents, buyers, tenants, financial institutions, or other third parties, except to the extent required by law or expressly agreed in writing.Nothing in this section is intended to remove rights available to consumers under applicable Indian consumer-protection law.
19. IndemnificationTo the extent permitted by law, a user who materially breaches these Terms, knowingly submits fraudulent information, unlawfully infringes another party’s rights, or misuses our services may be responsible for reasonable losses, claims, and expenses directly resulting from that conduct.This provision does not require a user to indemnify HOUSEVERA PROPERTY for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or other circumstances where indemnification would be prohibited by law.Any claim for indemnification must be assessed in accordance with applicable law and the facts of the matter.
20. Governing Law and Jurisdiction (India)These Terms are governed by the laws of India.Subject to mandatory consumer-protection provisions and any applicable statutory jurisdiction, disputes arising from these Terms shall be submitted to the competent courts having jurisdiction in Pune, Maharashtra.Nothing in this clause prevents a consumer from exercising a statutory right to approach a competent consumer commission, regulatory authority, or other forum where permitted by law.The parties may attempt to resolve disputes through good-faith communication before initiating formal proceedings, where appropriate.
21. Changes to TermsHOUSEVERA PROPERTY may revise these Terms from time to time to reflect changes in our services, business practices, technology, platform requirements, or applicable law.The updated version will be published on the relevant website page with a revised effective date.Where a change materially affects an existing contractual arrangement or requires renewed consent under applicable law, we will take appropriate steps to notify affected users or obtain the necessary consent.Continued use of a service after revised Terms become effective may constitute acceptance only to the extent permitted by law and the circumstances of the change.
22. Contact InformationFor questions, concerns, or complaints relating to these Terms, please contact:HOUSEVERA PROPERTYEmail: vidaygw50@gmail.comPhone: +91 9175509631Address: Ground Floor Shop, No. 21, Swaraj Complex, Wadgaonsheri Gaonthan, Wadgaon Sheri, Pune, Maharashtra – 411014, India.Please include sufficient information about your enquiry so that we can identify the relevant service and respond appropriately.